• Ensuring workload is completed as outlined in departmental procedures and policies Maintaining focus on customer service and quality Meeting and exceeding service level agreements Understanding portfolio and tools used to support client processing requirements Providing training to new and existing employees Assisting with motivating staff and influencing positive morale Interfacing with other operations departments to research and resolve inquiries Making routine decisions and determining proper courses of action within the limits of standard policies and procedures Researching and resolving customer problems Preparing communications for internal and external responses to client inquiries Participating in evaluations

    • Posted 2 months ago