Account Associate – French Speaker Job at TerraCycle – in Account Associate – French Speaker
TerraCycle’s mission is to Eliminate the idea of Waste®.
Operating in over 21 countries across the Americas, Europe and Asia Pacific, TerraCycle is a global innovator in green business. It partners with many of the world’s largest consumer product companies and retailers to create collection and recycling solutions for hundreds of traditionally non-recyclable waste streams. By working with companies, retailers, governments and consumers, TerraCycle is able to collect and solve for just about every waste stream, from snack wrappers and contact lenses to ocean plastics and cigarette butts, all waste streams that otherwise end up in landfills, oceans, or incinerators. TerraCycle has received hundreds of awards globally and has been highlighted in some of the world’s most recognized media outlets, including CNN, Wall St. Journal, Reuters.com New York Times, Forbes and thousands of others.
In May 2019, TerraCycle launched its newest initiative, Loop, a global circular shopping system that enables brands, retailers and consumers to transition from single-use disposable materials to reusable, durable packaging, washed by Loop and refilled by the brands. Loop has engaged many of the world’s largest consumer product companies (including P&G, Nestlé, Unilever, PepsiCo, Coca-Cola, and Mondelez) and many of the world’s largest retailers in this platform. Loop is currently available in the mid-Atlantic and Northeastern U.S, and the greater Paris region in France, with plans to expand into several new markets including Canada, Japan, the UK and Germany in 2021.
Job Overview –
The TerraCycle Account Management Team is looking to hire a resourceful, autonomous and organised Account Executive to serve as a key point of contact for a portfolio of between 20-30 business clients regularly using TerraCycle’s Freight, Zero Waste Box or Envelope Services and for Zero Waste Box relist partners across Europe with a focus on France and the UK.
This role is in the Account Management Team and will report to the Senior Account Manager. The position is based in Perivale, West London (currently remote during COVID).
The primary responsibility of the role will be to respond to client requests and orders in a timely fashion and coordinate internal processes to get the services delivered for the clients. The Account Associate (Freight ZWB and Envelope) will work closely with the Senior Account Manager to execute and deliver strategies for repeat orders and partnership renewals as well as revenue growth and upsell opportunities for their portfolio of clients.
Recurring tasks will include but are not limited to:
Ensure all client inquiries are responded to in a timely fashion
Process orders and pick-up requests quickly and efficiently
Coordinate delivery of services and pick-ups with the internal Operations Teams
Support the Finance Team with Invoicing/PO related questions and ensure clients pay on time
Identify & resolve client concerns
Identify opportunities for upselling further services with clients
Develop internal FAQ documents for different services
Develop guideline documents for client use
Support AM team members with the creation of reports and presentations where required
Other administrative tasks that might be required in the AM team from time to time
Essential requirements/skills –
Excellent communication and presentation skills (verbal & written)
Excellent interpersonal skills
Proficient in English and French
Great organizational skills including attention to detail
Ability to prioritise among competing tasks
Proficient in Microsoft Office Suite, Google Apps etc.
Solid team player who can collaborate cross-functionally and across cultures
Ability to work independently and thrive in a fast-paced, high-volume work environment
A sense of resourcefulness, ability to adapt, and a positive, problem-solving attitude
Desirable experience –
Experience in client service and/or sales
Experience in a FMCG and/or B2B environment
Experience in project management
A demonstrated interest in sustainable/green business
Salary depending on experience
25 Paid Holiday Days
2 Volunteering Days
Online Yoga and wellbeing activities
Company Pension contribution
Enhanced Parental Leave
Quarterly team engagement
Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All applicants must already have the eligibility to work in the UK.
TerraCycle is committed to Diversity, Equality and Inclusion. (https://www.diversesustainability.net/partners?partner=terracycle)
About the Company
Company: TerraCycle –
Company Location: Account Associate – French Speaker