Overview

Assistant Move Manager Job at Two Men and a Truck in Gaithersburg, MD

ASSISTANT MOVE MANAGER

Gaithersburg, MD

SALARY: UP TO $40,000 / YEAR

JOB DESCRIPTION

Launch your career with TWO MEN AND A TRUCK as a Assistant Move Manager and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system!
The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, Marketing, Finance, and Payroll.

Job Responsibilities

  • – Promotes and protects the TWO MEN AND A TRUCK brand
  • – Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • – Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
  • – Responsible for employee accountability and adherence to franchise and system standards and policies
  • – Directs employee scheduling and dispatch of movers and drivers
  • – Responsible for employee development and corrective action programs
  • – Oversees all workers compensation and unemployment claims
  • – Coordinates and directs the fleet maintenance and equipment inventory programs
  • – Ensures compliance with all DOT regulations and FMCSA guidelines
  • – Handles customer concerns and oversees damage resolution process
  • – Responsible for being the on-call emergency contact outside of normal business hours
  • – Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system
  • – Actively participates in community, industry or other relevant associations

JOB REQUIREMENTS

  • – Bachelors Degree in business, management, or other related field is preferred
  • – A minimum of 3 years of business, management, or other relevant experience is required.TWO MEN AND A TRUCK or moving industry experience is preferred
  • – Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
  • – Excellent oral and written comprehension and communication skills
  • – Excellent organizational and time management skills
  • – Demonstrated ability to lead by example to motivate, develop, and direct people
  • – Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
  • – Strong decision making ability
  • – Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
  • – Must be proficient with the following Microsoft applications:

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About the Company

Company: Two Men and a Truck

Company Location:  Gaithersburg, MD

Estimated Salary:

About Two Men and a Truck