Commercial Account Manager, Small Enterprise Insurance Job at NFP Corp – in Ottawa, ON
We’re NFP, a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 800 employees based in Canada, more than 6,000 employees globally, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. NFP is the 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best’s Review).
Our personal commitment to our team and our clients has created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca/commercial-insurance.
The Role at NFP
Our commercial property and casualty insurance brokerage partners help protect corporations and nonprofits across Canada from the little surprises and the big ones. Our leaders inspire their teams to band together and create an environment driven by collaboration and exceptional client service.
The Ontario Small Enterprise Business team has an immediate need for a Client Manager/Service Broker to interact with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives.
What You’ll Do
Deliver extraordinary value to our clients by identifying exposures, determining the appropriate solutions to those exposures, and advising the customer of why the solutions are the best fit for them.
Work with backend service team in preparation of applications, specifications, and marketing strategy for new business as well as the renewals of an assigned book of business.
Provide professional and prompt customer service including phone, email, and walk-in inquiries on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, etc.
Generate revenue growth opportunities by identifying needs for additional lines of coverage, cross-selling internally to other P&C lines, Group Benefits and Wealth Management departments, and generating referrals for new opportunities.
Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives, and NFP staff.
What You Bring
RIBO License in good standing required
Typically, more than 2 years of industry and product line experience – broking or underwriting
Experience with Small Business Risks is a plus (Contractors, Professional Services, Restaurants, etc.)
Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment autonomously.
Client-focused – Able to establish and maintain effective relationships
A high-level of organization with the ability to prioritize multiple tasks to meet deadlines
Possess strong analytical and problem-solving skills
Sharp attention to detail with excellent decision-making skills
Flexibility and adaptability to changing priorities, deadlines, and technology.
Extensive insurance carrier underwriter relationships
Excellent computer skills expected and EPIC fluency an asset
Experience in Microsoft Office products, specifically Word, Excel, and Outlook
Currently holding or working towards professional insurance designation such as CAIB, CIP, CRM, etc.
What you receive
Access to all major domestic insurance carriers
Centralized support from IT, Accounting and other Central Services
What We Offer
A competitive wage including Group health and dental benefits from day one, flexible leave days, RRSP matching, and continuing education assistance/reimbursement
A Focus on Health & Wellness with an excellent EAP program
Opportunities to grow as an insurance professional and advance career
Motivating work atmosphere
A global team of insurance experts focused on client retention, growth, industry innovation, and teamwork
NFP and You… Better. Together.
NFP has a strong commitment to a diverse & inclusive workplace. We understand the value of a workplace where every employee has what they need to reach their full potential. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Internal Applicants: If you are a current NFP employee with access to the employee portal, please apply by navigating in the PeopleFirst Portal: Menu > Myself > View Opportunities (under My Company)
About the Company
Company: NFP Corp –
Company Location: Ottawa, ON