Compliance Associate I Job at SMS Assist, LLC – 2.4 in Chicago, IL

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

The Compliance Associate manages a portfolio of vendors and serves as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Associates are the revenue protectors of SMS Assist and serve a critical risk management function for the company. The Compliance Associate enables SMS Assist to execute customer growth and retention strategies by building personal relationships with vendors and ensuring their compliance with applicable SMS Assist and customer requirements. Responsibilities include managing vendor contracts and insurance policies, reporting on vendors’ compliance status, ensuring all applicable information is properly included in SMS Assist’s databases, collaborating with various internal departments in order to achieve appropriate risk management standards, and overall vendor relationship management.


Develop and maintain positive vendor relations required to ensure superior customer satisfaction

Consult with vendors about specific compliance requirements including, but not limited to, contract terms, insurance requirements, customer rules and regulations, and the Immigration Reform and Control Act

Review vendor insurance policies to ensure compliance with SMS Assist’s contractual standards

Possess ability to effectively communicate with vendors and insurance agents regarding various insurance coverages, including but not limited to general liability, auto, umbrella, and other coverages

Review vendor contractual documents, consult with and aid the senior Legal Department staff in the performance of any contractual edits and negotiations

Identify, research, and resolve vendor issues related to SMS Assist’s contractual standards

Correspond and collaborate with various Legal Department members regarding various compliance issues

Verify vendor business registrations and certifications with various private and governmental entities and databases, including validation of vendor tax information with IRS databases

Ensure vendor compliance with contractual requirements, including laws and customer requirements

Obtain and vet key vendor financial documentation

Seek alternative ways to innovate and improve current processes and procedures, including developing risk management strategies

Process all contract requests and reports within assigned deadlines

Foster a positive team environment

Ensure confidentiality of internal and external data

Perform ad-hoc projects and other duties as assigned

Professional Skills

Customer Service – Proficient

Verbal Communication – Advanced

Written Communication – Advanced

Teamwork – Proficient

Relationships – Advanced

Negotiation – Proficient

Organizational Awareness – Advanced

Learning Agility – Proficient

Analysis – Proficient

Problem Solving – Proficient

Process Orientation – Proficient

Prioritization – Advanced

Role Specific Skills

Exceptional oral and written communication skills

Superb investigative abilities and capacity to research various governmental and informational databases

Ability to independently analyze, research, and problem solve

Capable of prioritizing and managing multiple tasks in a fast-paced environment

Professional, with a high-level of integrity and ability to maintain confidentiality

Excellent “customer service” skills (i.e. ability to actively listen, address issues, properly follow up on

resolutions, and ensure everything is done in a timely manner)

Thorough understanding of risk management and its role in an organization

Ability to negotiate


Minimum Qualifications

Bachelor’s degree or greater and previous experience in a related industry

Proficient in Microsoft Office, especially Word, Excel and Outlook

Other Relevant Qualifications

Previous experience in the legal and/or insurance industries (or related legal education)

Previous experience in the facilities industry

Contract management experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

About the Company

Company: SMS Assist, LLC – 2.4

Company Location:  Chicago, IL

Estimated Salary:

About SMS Assist, LLC - 2.4