Customer Care Consultant-1

COMPANY OVERVIEW:
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

KEY RESPONSIBILITIES AND DUTIES:
Customer Care Consultant Licensed

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Key Responsibilities and Duties

Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.

Handling escalated and unresolved calls from less experienced representatives. Providing input into hiring decisions and performance appraisals.

Responding to all inquiries and delivering appropriate information or referring to appropriate function or people.

Supervising the activities of customer service representatives in accomplishing customer care goals.

Qualifications

3 Years Required; 5 Years Preferred

University (Degree), Preferred

FINRA Registrations

SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

7IC

Minimum Pay: $22.45

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary .

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here .

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.