Overview

Deputy Director Office of Consumer Financial Protection Job at US National Credit Union Administration – in Alexandria, VA

Duties

The NCUA protects consumers’ rights through effective enforcement of federal consumer financial protection laws, regulations, and requirements.

The Deputy Director, OCFP will:
In support of the OCFP Director, provide oversight on the implementation of programs, procedures and policies to ensure the agency fulfills the responsibilities of ensuring credit unions are following applicable statutes and regulations for consumer financial protection.

Serve as the subject matter and policy expert on a range of consumer financial protection, financial inclusion and financial literacy issues to other offices in the agency, board members, and the broader credit union industry. Provide a regulatory framework that is transparent, efficient, and improves consumer access.

Oversee the development of financial literacy and education programs to support and promote credit unions’ statutory mission to promote thrift and responsible credit use among members. Oversee programming and outreach, industry support and engagement, policy and data analysis, research, and product development. Many of the NCUA’s financial literacy program outreach efforts are national, collaborative campaigns composed of government, non-profit and private sector entities. Participate in national financial literacy initiatives, including the Financial Literacy and Education Commission, an interagency group created by Congress to improve the nation’s financial literacy and education.

Provide recommendations to assist the Director in establishing and recommending long range program plans, goals, objectives and milestones in support of the NCUA’s strategic plan as related to consumer financial protection and consumer financial literacy.

Review, establish, and monitor completion of the OCFP program goals, objectives, and priorities, which serve as a basis for substantive change in the organization and administration of consumer financial protection programs.

Supervise, manage and provide direction to Division Directors within OCFP responsible for developing and implementing, procedures to enforce consumer financial protections regulation, laws and procedures for credit unions that are under the prudential regulatory authority of NCUA.

Requirements

Conditions of Employment

You must be a U.S. Citizen.

A managerial probationary period may be required.

This position has been designated as a Mission Critical Continuity Position.

You must complete a Public Financial Disclosure Form.

This position is eligible for episodic telework.

Federal employees must be fully vaccinated against COVID-19 regardless of duty location or work arrangement. More information regarding this condition of employment may be found under the “Additional Information” section.

Qualifications

For the SS-0501-1 you must have one year (12 months) of full-time specialized experience comparable in difficulty and responsibility to the CU/GS-15 level in the public or private sector. Qualifying specialized experience is defined as experience serving as a senior leader (executive or senior manager) directing or leading a staff responsible for implementing consumer financial protection programs.

You must provide specific details in your resume as to how your work experience meets the specialized experience for this position. Please include the month, year, and hours worked for each position held. Failure to provide specific details in your resume may result in an ineligible rating due to not meeting the specialized experience. Ensure that your experience and accomplishments reflect the Executive and Technical Competencies.

EXECUTIVE QUALIFICATIONS (ECQs): You must clearly demonstrate in your resume that you possess all the executive qualifications listed below. We recommend that your resume emphasizes your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.

PLEASE NOTE: Although it is not required, applicants are encouraged to address the Executive and Technical qualifications separately.

Leading Change. This qualification encompasses the ability to develop and implement an organizational vision, which integrates key national and program goals, priorities, values, and other factors. Inherent to it is the ability to balance change and continuity, to continually strive to improve customer service and program performance within the basic government framework, to create a work environment that encourages creative thinking, and to maintain focus, intensity and persistence, even under adversity.

Leading People. This qualification involves the ability to design and implement strategies which maximize employee potential and foster high ethical standards in meeting the organization’s vision, mission and goals.

Results Driven. This qualification stresses accountability and continuous improvement. It includes the ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.

Business Acumen. This qualification involves the ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust and accomplishes the organization’s mission, and to use new technology to enhance decision-making.

Building Coalitions/Communication. This qualification involves the ability to explain, advocate and express facts and ideas in a convincing matter, and to negotiate with individuals and groups internally and externally. It also involves the ability to develop an expansive professional network with other organizations, and to identify the internal and external policies that impact the work of the organization.

Technical/Professional Qualification (TQ):
Knowledge of consumer financial protection laws and regulations applicable to financial institutions, financial education and literacy approaches, and consumer complaint administration.

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Education

This position does not have an education qualification requirement.

Additional information

Condition of Employment: As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination. The agency will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.

SALARY: Salary is set by the NCUA Board, unless delegated to the Executive Director, and is based on the position’s and the individual’s potential contribution to the agency’s overall strategic goals and the executive and technical qualifications of the successful candidate.

In addition to the standard benefits offered by Federal agencies, NCUA offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. More information can be found byclicking here.

OTHER KEY REQUIREMENTS: You must serve a one-year managerial probationary period if you have not done so.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check status of your registration by visiting the Selective Service website at: http://www.sss.gov/

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

Due to the COVID-19 pandemic, the NCUA’s current posture will not require employees to perform official travel or work onsite at NCUA offices or at credit unions until further notice. Employees will receive at least 30 days’ notice prior to resumption of mandatory performance of official travel or onsite work.

If it becomes necessary for NCUA to request on-site work, NCUA may solicit volunteers for the assignment. Management reserves the right to request employees to perform on-site work in exigent circumstances.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

Benefits

Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You must meet the qualifications for this position by the closing date of this announcement.

For Category Rating: Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree to which your background matches the competencies required for this position.

Your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.

If you meet the basic qualifications/specialized experience requirements, your resume will be evaluated by an NCUA ERB rating and ranking panel to determine the extent to which you possess the required executive and technical qualifications, your application will be placed in one of three categories based on the score of your ECQs/TCQ:

Best Qualified – Applicants possessing experience that substantially exceeds the minimum qualifications of the position.

Well Qualified – Applicants possessing experience that exceeds the minimum qualifications of the position.

Qualified – Applicants possessing experience that meets the minimum qualifications of the position.

Best Qualified candidates will be referred to an NCUA ERB interview panel for a possible interview. The ERB interview panel will make recommendations on final selections to the appointing authority.

Reference Checks: Reference checks for the top candidate(s) will be conducted with current and former supervisors (if applicable) as a part of NCUA’s selection assessment process.Reference checks will be conducted before an offer of employment is made.

Application of Veterans’ Preference: The category rating process does not add veterans’ preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10% must be listed in the highest quality category (except in the case of scientific or professional positions at the CU-09 level or higher).

If you are found to be among the top qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/11266531

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Benefits

Review our benefits

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

To apply for this position, you must provide a complete application package which includes:

1. Resume (required)

2. Other supporting documentation:
Cover letter (optional)

Veterans’ documentation (see below for requirements)

CTAP/ICTAP documentation (see below for requirements)

VETERANS:
If you wish to receive consideration for veteran’s preference you must submit a copy of your veteran’s documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.

Note: If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members’ military personnel offices, unit commanders or higher headquarters.

CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

Copy of agency notice;

Most recent performance rating; and

SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.

Note: To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.

How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the “Required Documents” section.

Click here for tips and information on how to apply for federal jobs.

YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. EST ON 12/27/2021 TO RECEIVE CONSIDERATION.

To begin, click “Apply Online” to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.

To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the “Application Status” link and then select the “More Information” link for this position. The “Application Status” page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

The preferred method to apply is online. If an alternate method is needed, please click on the following link for detailed instructions: Alternate Application Method.

Agency contact information

Tammy Lewis

Phone

(703) 518-6513

Email

[email protected]

Address

National Credit Union Administration

1775 Duke Street

Alexandria, VA 22314

US

Next steps

Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.

Fair and Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) Policy

Reasonable accommodation policy

Financial suitability

Selective Service

New employee probationary period

Signature and false statements

Privacy Act

Social security number request

Required Documents

To apply for this position, you must provide a complete application package which includes:

1. Resume (required)

2. Other supporting documentation:
Cover letter (optional)

Veterans’ documentation (see below for requirements)

CTAP/ICTAP documentation (see below for requirements)

VETERANS:
If you wish to receive consideration for veteran’s preference you must submit a copy of your veteran’s documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.

Note: If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members’ military personnel offices, unit commanders or higher headquarters.

CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

Copy of agency notice;

Most recent performance rating; and

SF-50 noting current position, grade level and duty location or Certification of Expected Separation, Reduction In Force separation notice.

Note: To be well-qualified and exercise selection priority for this vacancy, displaced federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.

Help

This job is open to

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a “surplus” or “displaced” employee.

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All U.S. Citizens and ICTAP eligibles.

About the Company

Company: US National Credit Union Administration –

Company Location:  Alexandria, VA

Estimated Salary:

About US National Credit Union Administration -