Finance Collections Assistant Job at Saskatchewan Government Insurance in Regina, SK
Temporary Length of Term: 6 months
NATURE OF WORK
This is advanced semi-technical work involving the collections of customer debts owing to the Auto Fund. Position analyses customer files and negotiates payment plans. The more complex or difficult cases are escalated to the Finance Collections Officer. Work is controlled through occasional checking for accuracy, quality and adherence to instructions or through the structured nature of the work itself. Decisions made at this level impact activities within defined programs, projects or services and influence the approaches used to achieve SGI’s established objectives.
TYPICAL DUTIES AND RESPONSIBILITIES
Not all inclusive or applicable to all assignments
Payment Collection Administration
Initiates contact, communicates and negotiates repayment options and applicable repayment plans on outstanding customer receivables with customers directly or through issuers and/or Auto Fund employees.
Sets up customer finance plans for customers once negotiated repayment plan finalized.
Monitors and maintains existing payment plans answering inquiries and counseling customers regarding consequences of default.
Ensures customer payments are applied correctly and within set timelines.
Monitors and balances daily pre-authorized payment files sent through the bank.
Communicates with other SGI personnel, insureds, issuers, legal representatives and Credit Bureaus regarding collection files and processes.
Performs complex calculations with regard to interest on outstanding customer receivable amounts, administration fees on Customer Finance Plans, prorated fees and refunds.
Administers the Finance Collections Issuer account including closing and balancing end of periods, preparing deposits and balancing and reconciling monthly statements.
Payment Default Administration
Addresses, amends and resolves issues with payments and payment plans, including, but not limited to returned payments, missed payments, skipped payments and adjusting future payments or renegotiating payment terms including payment amounts and term lengths.
Provides answers to complex inquiries from customers, issuers and/or Auto Fund employees on collections with regard to the Customer Finance Plan, refusal to issue products or the cancellation of products that were issued.
Administers suspensions and reinstatement of driver’s license in those cases where applicable.
Cancels vehicle registrations and provide appropriate notification to customer in those cases where applicable.
Re-activates plates cancelled in error.
Develops spreadsheets to assist in work activities, work pending and analysis.
Uncollectible Receivables Administration
Prepares customer collection files for remittance to Credit Bureaus ensuring all accounts fall within legal timeframe requirements.
Investigates customers with inaccurate contact information to attempt to locate up-to-date information to request collection of outstanding amounts due.
Reviews, investigates and resolves bankruptcies and consumer proposals relating to outstanding receivables.
Knowledge and Skill
Knowledge of the Automobile Accident Insurance Act and Traffic Safety Act and other related Acts and their regulations.
Knowledge of SGI Auto Mate, Auto Fund driver and vehicle programs including the Safe Driver Recognition program.
Knowledge of Auto Fund’s Customer Finance plan and Customer Payment plans.
Knowledge of Collections standards, practices and processes.
Knowledge of preparing analysis and reports using computer spreadsheet applications (i.e. Excel)
Knowledge of data analysis and mathematics.
Education and Experience
Two-year Diploma in Business or Accounting with a minimum of 2 years’ experience in receivable collections.
Required to complete the National Collector Certificate Program to successfully complete the probationary period.
Satisfactory job-related performance.
The behavioural competencies required for this role are:
Planning & Organizing – Working Level
Oral Communication – Significant Level
Written Communication– Working Level
Interpersonal Contacts/Customer Service – Moderate Level
Complexity– Working Level
SGI is committed to diversity in the workplace and encourages applications from qualified persons of Indigenous ancestry, persons with disabilities, members of visible minorities and women seeking non-traditional roles. If you’re a member of an equity group, please consider letting us know.
Pay Range:$46,992.00 – $58,740.00
Posting Close Date:
December 4, 2020
As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role.
About the Company
Company: Saskatchewan Government Insurance
Company Location: Regina, SK