Financial Crimes Consultant 2 Job at Wells Fargo – 3.7 in Charlotte, NC

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Treasury Management Fraud Prevention Services provides consultation, performs case investigations, and fulfills tangential technical support needs to small business, middle-market, and corporate/wholesale end-users related to the implementation and use of various eCommerce applications used by these clients to manage receivables, initiate payment transactions, and produce reporting. Through two contact centers on each coast, this group provides fraud prevention consultation and interdiction via phone support and email channels to eCommerce application end-users and their respective IT personnel, as well as assisting internal customers, which includes customer service, sales officers, relationship managers, product management, and technology/operations.

Responsibilities Include:
Identifies and investigates complex financial crime transactions/referrals with moderate to high risk. Investigates potential financial crime fraud scenarios directly with the end-user by confirming various aspects of login activity, or money movement transactional activity. Determines case liability and impact. Prepares required documentation and refers to appropriate departments and/or business leaders. Act as a liaison between customer and internal parties (fraud prevention investigations, customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory resolution.

Provides technical assistance related to infected/compromised end-user’s workstation/network infrastructure. Intermediate level of technical support for eCommerce products and functionality, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies and out of pattern activity.

Consultation service provided to customers regarding different types of phishing emails, social engineering, malware variants, and cyber threats. Provide best practices to prevent a compromised online session, unauthorized money movement activity, or malicious software intrusions. Dual custody guidance to reduce company’s online fraud risk, and the establishment of new user credentials.

Performs case management, investigation, and research for customers related to eCommerce products. Proactively works with the impacted end-user and ensures proper resolution through tracking, monitoring, and necessary actions/escalations.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

3+ years of experience in one or a combination of the following: fraud, Bank Secrecy Act, anti money laundering, investigations of financial crimes transactions or policy violations, risk management, or compliance; or a BS/BA degree or higher in applied sciences, mathematics, statistics, economics, finance, or criminal justice, with 1+ year of experience in the foregoing

Desired Qualifications

Certified Fraud Examiner (CFE)

Contact center experience

1+ year of online fraud experience

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Other Desired Qualifications

Understanding of commercial web browsers such as Internet Explorer, Firefox, Google Chrome, and Safari

4 year college degree in business, criminal justice or technology related field

Advanced knowledge of Treasury Management/eCommerce products

Advanced knowledge of anti-malware solutions

Understanding of computer networking, including but not limited to: local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $47,500 Mid: $63,000

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd – Charlotte, NC

About the Company

Company: Wells Fargo – 3.7

Company Location:  Charlotte, NC

Estimated Salary:

About Wells Fargo - 3.7