Financial Services Representative – Brampton – Fletchers Meadow Branch – Full-Time Job at Meridian Credit Union in Brampton, ON

Who we are:
At Meridian, we’re committed to providing Canadians with exceptional banking, features, services, security, and advice so they can get everything they want from their money, and their lives. We are Ontario’s largest credit union and the second largest in Canada, with over 350,000 Members.

Credit unions are not-for-profit, and more focused on community. At Meridian, our Members are owners – that means that any profit we make goes right back into improving our products and services and innovating new ways to enhance our Members’ lives.

Meridian’s dedication to helping Canadians goes beyond banking. Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians. That’s why we invest portions of our profits in financial literacy, local community organizations, environmental initiatives, co-op programs, and more. We also match our employees’ donations and empower them to get more involved in volunteering.

About this role:
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and provide the appropriate advice and recommendations. As a member of the branch sales and service team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate advice and recommendations. This will include completing front line transactional services to support our Members day to day banking, as well as an opportunity to grow by fulfilling advisory sales role such as opening new accounts, offering credit, deposit, identifying opportunities for wealth referrals, as well as positioning Meridian’s products and services to add value to our Members financial well being.

With your growth mindset you are adaptive, resilient, resourceful and creative. Seeking and receptive to feedback to continuously improve and learning from successes and mistakes. As part of our collaborative team, you are highly engaged and communicate thoughts and ideas in a respectful environment. We value diversity of thoughts and promote inclusion. As you take initiative and accountability you are joining a team that provides autonomy to get things done, and will be accountable for a variety of support functions within the branch.

Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”.

The Financial Services Representative will work alongside and align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile Mortgage Specialists to ensure value added delivery of Member centric products/solutions.

In addition this role will be responsible for meeting and exceeding specific individual goals and contributing towards team based business results. This role is expected to proactively engage in revenue generating and sales based activities, foster and deepen Member relationships and refer business to other channels.

This role is ideal for individuals who are driven by delivering an exceptional Member Experience, and thrive within the changing landscape of the financial services industry.

What you’ll do:
Employee Experience

Part of an engaged team that is aligned to key business drivers and delivering on outcomes.

Is Highly Engaged

Demonstrates empathy with colleagues

Communicates thoughts and ideas openly

Respects others and their opinions/ideas

Values diversity of thought and promotes inclusion

Be a highly engaged team player working co-operatively with your peers within the branch and across Meridian including corporate office and other Member Experience partners.

Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian

Actively participate and support the team in the planning process, assisting with implementation and providing feedback.

Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.

Advocates for the branch, advances innovative thinking amongst team, and promotes an entrepreneurial growth mindset.

Act as a trusted partner to build, develop and maintain internal relationships within the Member Experience teams and cross-functional departments, to ensure alignment for achievement of Meridian’s Retail Experience goals.

Participates and leads branch activities in support of expanding the Member relationship and growing share of wallet including growing our Digital Ambassador Program

Member Experience

Delivers an exceptional Member experience and offers insights to continually grow our Member Experience.

Serves Members with excellence

Demonstrates patience in difficult situations

Shows empathy to Members’ perspectives

Understands how Meridian’s products and services can add value to our Members

Provide a superior Member experience through the identification and promotion of products and services. Where appropriate provide qualified referrals based on the needs identified through proactive probing.

Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.

Ensure proper due diligence by posting all transactions accurately and timely

Take responsibility to ensure accuracy and completeness of all work.

Maintain discretion and confidentiality to respect Members privacy.

Identify and fulfill Member requests and identify opportunities to grow the relationship.

Demonstrates excellent listening and strong consultative skills.

Embraces virtual technology platforms and leverages them to host meetings and engage in impactful communication with Members

Removes systemic barriers to exceptional Member Experience.

Identify and contributes to the continuous enhancement of the Member Experience while leveraging Voice of Employee.

With autonomy to resolve Member Concerns- look to create action plans to avoid escalation in the future.

Engage in revenue generation and sales based activities in order to achieve performance objectives.

Provide investment advice by identifying and promoting solutions that fit and meet our Member needs.

Within approval limits approve or provide recommendations on credit products based on thorough, accurate and appropriate credit interviewing and underwriting skills

Open new Member accounts using account opening strategies


Establishing a compelling vision and executes on strategy.

Takes initiative and accountability – knows what needs to get done

Communicates effectively

Knows the business and their function deeply

Understands their role in the organization

Develops cross functional relationships

Working with the Branch leadership, execute Retail strategies to ensure continued momentum across Meridian including Omni Channel integration.

Works with the Branch leadership, to champion and implement corporate strategies and programs for the branch.

Participating in the development and implementation of branch business plans.

Community Experience

Participate and execute with the team our Community engagement plan

Promote Meridian Credit Union in your community by participating in and being involved in community activities or events while demonstrating the Company Values

Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.

What you can bring to Meridian:
Strong desire for career growth within the financial services industry

Strong business acumen and financial industry knowledge

Post-secondary education or equivalent work experience in a financial services sales environment an asset

Flexible to work all scheduled hours which include evenings and weekends

Strong knowledge of computer systems.

Ability to make decisions, act decisively and provide friendly and personable service.

Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member Concerns

Effective organizational time management, and problem solving skills; ability to grasp concepts and processes quickly; demonstrated ability to partner and influence.

Ability to make decisions, act decisively and provide friendly and personable service.

Strong negotiation, interpersonal, written and oral communications skills. Must be able to mitigate and resolve Member Concerns

Embraces virtual technology platforms for use in both Member and Meridian partner meetings

Ability to collaborate with leadership to develop plans and recommendations that support the achievement of Meridian’s strategic objectives.

Proven track record of bringing new ideas forward, while staying on top of trends in the market place

Member Experience focused, with the enthusiasm and tenacity to motivate self to meet and exceed goals and provide the right solutions.

Experience the difference at Meridian: What’s in it for you?

Opportunity to work within, create, and drive a culture of growth and innovation.

Inspire a positive work environment and help champion quality service, innovation, teamwork to assist our Members.

Learn voraciously, stretch you and your team’s thinking, share your knowledge and educate others!

Cultivate winning relationships & building trust

Share our commitment to productivity, effectiveness and operational efficiency.

Be an agent of change, help others to embrace it and watch amazing things happen!

Help your community through a variety of outreach programs!

Experience the Difference!

Thank you for your interest in Meridian Credit Union. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Meridian is committed to providing accommodations for people with disabilities. Should you require an accommodation, we will partner with you to meet your needs.

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About the Company

Company: Meridian Credit Union

Company Location:  Brampton, ON

Estimated Salary:

About Meridian Credit Union