General Manager – Garden Route Job at HotelJobs.co.za – in Garden Route, Western Cape

Very high end luxury Boutique Hotel in the Garden Route is looking for a General Manager to be responsible for the overall management of the property, including Operations / HR & Finance.

Responsible and accountable for complete Guest satisfaction of all guests visiting the Hotel

Responsible and accountable of operational quality and standards of all operational departments of the Hotel.

Oversee the operations functions of the hotel

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards

Lead all key property issues

Handling complaints, and oversee the service recovery procedures

Involved with finance team in compiling Operating Budget, Marketing & Sales Plan and Capital Budget

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded

Developing service improvement actions, carry out costs savings

Maximizing room yield through innovative sales practices and yield management

Assisting and approving in the procurement of operating supplies and equipment

Overseeing and managing all departments and working closely with department heads on a daily basis

Corporate client handling and take part in new client acquisition along with the sales team whenever required

Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

Well-rounded knowledge of Industrial relations in order to chair and initiate hearings

Planning and overseeing of preventative maintenance

Managing and Maintaining Hotel Covid Protocols.

5 years’ experience managing a 5* Luxury Lodge / Hotel with similar size and market segments

Must have a good command of the English language with good writing skills.

Solid interpersonal skills

Valid RSA ID

Fully computer literate: Opera / Micros / Materials Control

Dynamic / Self-Starter

About the Company

Company: HotelJobs.co.za –

Company Location:  Garden Route, Western Cape

Estimated Salary:

About HotelJobs.co.za -