Global Portfolio and Data Support Analyst Job at Invesco – in Toronto, ON
Global Portfolio Services (GPS) provides global end to end trade processing, portfolio administration/operation and data management support to Invesco. The group mission is to provide quality service with highly disciplined operations; deliver responsive portfolio support for investment process, new products, and instruments; be responsive to changing economic, regulatory and risk environment; manage and deliver quality data.
The Support Services function within the Global Portfolio Services provides proactive, 6×24 follow-the-sun first line support to business partners. The group ensures GPS data integrity and coordinates GPS response to new business as well as support requests. We provide proactive end-to-end support to our business partners throughout the day by ensuring all business as usual (BAU) requests are handled in a timely manner and in accordance with agreed SLA. We work with GPS functional teams to ensure items are resolved. Our data integrity measures include ensuring accuracy of data delivered by GPS and promptly communicating exceptions that impact our business partners. We liaise with business partners to capture new business requirements, coordinate GPS prioritization and responses; and work with GPS functional and strategic initiative groups on delivery of the business requirements.
GPS Support Services operates under four functional areas:
- First Line Support
- Product Support
- Data Integrity
- Project & Process Integrity
The Data Management Analyst II is generally responsible for providing first line client support, product support as well as data, project & process integrity support. The incumbent primarily focuses on one of the four functional areas within GPS Support Services and is expected to spend no less than 70% of his/her time in the assigned focus area and up to 30% in the other three areas.
In general, an Analyst II is expected to be self-motivated, work independently with minimal supervision, escalates issues when appropriate to provide Security Master and Portfolio Support to Invesco’s internal business partners globally. The incumbent liaises and works jointly with team members in global locations to provide 6×24 support coverage; including participation in research and analysis of non-standard GPS related data concerns (e.g. security master, new instruments implementation, reconciliation, portfolio position / cash) and acting as first point of contact on data reconciliation issue resolution escalation; oversees data reconciliation resolution to completion. The Analyst II exercises business focused judgment while researching and resolving time critical and risk sensitive issues. The Analyst II will appropriately involve others for guidance as needed. Furthermore, the Analyst II acts as data steward to ensure data standards, quality and integrity are maintained. The Analyst II recommends and participates in automation as well as continuous improvement of daily operational processes. The incumbent also shares knowledge within the global team.
You will be responsible for:
Takes initiative to raise issues where appropriate, suggest possible solutions and knows when to escalate
Proactively participates in all stages of continuous improvement initiatives as well as new business requirements / projects.
Stays current on industry trends and learns complex product. Share knowledge with and potentially train global colleagues.
Maintains and updates documentation for global and regional operational procedures.
Supports global operation by executing tasks outlined in the Service Catalogue accurately and in a timely manner that meets established SLA
Provides data support for security masters, brokers, and associated reference data. Validates and ensures data override requests conform to Invesco’s Data Standards.
Takes ownership, with some guidance (if needed), on complex escalated position, cash, coupon payment and security master related reconciliation breaks requiring non-standard research and problem solving abilities.
Responsible for cash management support and resolves all escalated position exceptions prior to market open and informs the investment teams.
Maintains an overall understanding of the assigned investment strategy.
Participates in new instruments analysis and supports the associated data and process flow end-to-end testing
Participates in Product Shelf changes.
Continues to learn and enhance knowledge in complex instruments. Documents complex instrument support procedures, shares knowledge and trains the global team.
Participates in new data requests and data standards change requests.
Liaises with other GPS functions to ensure integrity of portfolio related data via reconciliation resolution oversight, coordination, and escalation globally
Acts as the escalation point for critical reconciliation breaks and is responsible for daily cash and claims management oversight
Contributes to the reports on the health of GPS reconciliation. Escalates and keeps GPS Support Services Leadership Team informed of any critical reconciliation breaks and data issues globally.
Informs stakeholders on critical data integrity issues that impact them in a timely manner.
Supports reconciliation and audit process for specific accounts as per SLAs defined.
Contributes ideas to process integrity and effectiveness enhancement opportunities; participates in delivering the enhancements
Participates in the prioritization, organization, and monitoring of business requests for Support Services globally
Engages in process improvements and project coordination globally within Support Services
Contributes to the definition, delivery and the communication of efficiency and data quality measurements
Responsible for operation reviews and controls
The experience you bring:
Certify Financial Analyst (CFA) or Professional accounting designation (CMA, CGA, CA, CPA) an asset
Require a University degree in Accounting, Finance, Math or business area of concentration (or an equivalent combination of education, training, experience that would provide the knowledge, skills and ability required)
MBA an asset
Minimum 3 years’ financial services industry experience in a data analysis capacity
Strong knowledge of investment products and global security markets is required
Knowledge of market data services such as Bloomberg and Reuters is required
Must have previous knowledge & work exp with data management apps, order management systems, portfolio admin apps, fund accounting apps, reconciliation tools, & data warehouse platforms (CADIS, Charles River, Aladdin, Eagles STAR, Eagle PACE, TLM)
Must have a solid understanding of end-to-end investment services processes, including trade entry, trade process, settlement, security master set up/maintenance, valuation, corporate action processing, fund accounting & reconciliation resolution.
Must have a good understanding of the Invesco data flow and the impact of different characteristics of GPS owned data on downstream data consumers and business functions
Demonstrated ability to process and assimilate data and information into meaningful management and reporting information.
Strong interpersonal, conflict resolution, written and verbal communication skills to effectively build business relationships with internal and external stakeholders at all levels
Customer focus and with a keen interest in providing superb services to clients
Strong organization skills and detail orientation, with an ability to understand the big picture and work under pressure with tight deadlines
Strong research, analytical as well as problem solving skills
Self-motivation and ability to work independently under minimal supervision in a cross-functional global team environment is critical
Must show the ability for good judgment, establish priorities, and concentrate on detailed information under pressure on a daily basis. This includes the ability to handle time critical situations while meeting rigorous deadlines
An independent thinker with keen interest, curiosity, and strong desire to research problems, analyze issues, challenge status-quo, lead projects as well as the perseverance to bring issues to a satisfactory closure without close supervision
Aptitude for mathematical calculations and ability to analyze detailed numerical data
Good Microsoft Office skills – in particular Excel, Access, Word, PowerPoint, Project and Visio
Aptitude for learning new technology and adapting to rapid changes
Desire to learn new and complex financial instruments and processes
Values diversity of thoughts, participates in constructive debate and feedback
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
All Invesco employees are subject to Invesco’s COVID-19 VACCINATION POLICY FOR EMPLOYEES, which provides that employees must be fully vaccinated against COVID-19. An exemption may be granted based on a medical contraindication or sincerely held religious belief. Fully vaccinated means that an individual has received all recommended doses of a COVID-19 vaccine that has received Emergency Use Authorization or full approval from the U.S. Food and Drug Administration (FDA) and that it has been at least two weeks since the final recommended dose.
Invesco’s culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.
About the Company
Company: Invesco –
Company Location: Toronto, ON