Lending Service Manager – CIB (QLD) Job at Westpac Group – in Adelaide Region SA
How will I help?
This position is responsible for delivering the varied lending service needs of clients across several Industry groups. The role supports strategic business relationships and works seamlessly with internal business partners to ensure exceptional service is provided at all interactions for new and existing products and services.
You will be accountable for supporting clients with their lending and Financial Markets’ needs – including credit processes, lending, and funds products. You will also be responsible for the service delivery and support to client portfolios, ensuring oversight of all services and enquiries being resolved and responded to on behalf of our customers within CIB.
You will also:
Develop a deep understanding of the industry sector and the product and process needs of our clients to anticipate upcoming needs.
Collaborate and share knowledge and expertise within the team to deliver a superior client experience
Contribute to and support the delivery of continuous process and product improvement, working with various project & product teams to ensure successful delivery of change
Ensure all customer needs are met in a timely and efficient manner
What’s in it for me?
Job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth and insurance offers) you’ll be paid well, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.
What do I need?
Proven ability managing clients, understanding their servicing needs across one or more of Lending products and Financial Markets solutions. You will have strong commercial and business acumen with a solid understanding of Sales, Product & Implementation processes as well as associated systems, processes, and procedures to support them.
Some further advantageous skills:
Pro-active management of business partners to ensure timely delivery of services to clients in portfolio
Compliance with all legislative, regulatory and corporate policy requirements, processes and standards to minimise risk
Demonstrated history of developing and maintaining relationships with key clients and internal stakeholders
What’s it like to work there?
We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I Apply?
Start Here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.
About the Company
Company: Westpac Group –
Company Location: Adelaide Region SA