Lending Specialist

Why us?

We started as Qantas Credit Union, more than 60 years ago. Back then our customers were the men and women of Qantas. They brought Australia to the world, and back home again. And we supported them through all their journeys. Since then we’ve grown to become an award-winning financial services provider for all Australians, and a leader in the customer-owned banking industry.

Today we’re one of Australia’s largest mutual banks with over 96,000 members across Australia and branches in Sydney, Melbourne, Brisbane and Perth

Being 100% customer-owned means our customers and owners are the same. Everything we do, the decisions we make, and the way we operate, is designed with the customer at the heart of it all. We exist for the benefit of our customers and community, not for making profit for the benefit of shareholder

About the Role

We currently have an excellent opportunity for an experienced and customer focused Mortgage Lending Specialist to join our phone-based Mortgage Lending Team in Qudos Bank’s Head Office. Reporting to the Assistant Manager, this role will be responsible providing telephone assistance to members with their personal and home lending enquiries and applications.

This role will be ideal if you thrive in a fast paced and customer focused environment. The key to your success will be to provide service excellence, possess strong administration skills, ability to work in a team and sound understanding of lending products and loan assessing.

Key duties & responsibilities include:
Assist members and prospective members with all home loan and lending enquiries across a number of channels

Prepare applications for submission to the Credit Team for assessment

Document preparation, ordering valuations and completing credit checks as well as funding credits and unsecured overdrafts

Actively cross sell all Qudos Bank Products and Services.

Support the Contact Centre Lending team to achieve Lending Sales, Service and operational outcomes.

Action outbound calls to new and prospective members

Manage and maintain Lending pipeline within SLA’s.

Respond to any Live Chat enquires that come throughout the day

Provide accurate, professional information and guidance to members and non-members on all Qudos Bank products

To be successful in this role you will have:
Minimum 2 years demonstrated end to end mortgage lending experience

A sound understanding of lending and credit principles

Previous sales experience in the financial services sector

Exceptional communication skills and time management abilities

Ability to conduct scenario research using tools such as Google

The successful candidate will also have the ability to build strong professional relationships with internal and external stakeholders based on sound knowledge, superb written and oral communication skills and a customer centric attitude.

What’s in it for you?

Competitive salary package

Supportive and friendly team environment

Wellbeing initiatives including health fund partnership, flu vaccinations, health assessments, and fitness passport program

Great employee benefits including onsite gym, education & learning, discounted products, social events & more!

Birthday day off and new parent support – up to 12 weeks paid parental leave for primary caregivers and 2 weeks for non-primary caregivers.

Here at Qudos Bank we recognise that a highly engaged and motivated team not only help us to retain fantastic people but enable us to provide a great customer experience, “The Qudos Way”. Don’t just take our word for it – Qudos Bank is a winner of the Voice Project’s Best Workplace Awards for 2020.

Does this sound like the perfect opportunity for you? To apply click on the ‘apply now’ button

For successful candidates, Qudos Bank conducts mandatory background screening in accordance with current legislation. Checks include, but aren’t limited to criminal record, bankruptcy, employment & qualification verifications, identity, and immigration checks.