Manager – Operational Risk & Controls Monitoring Job at Visa – in Manager – Operational Risk & Controls Monitoring

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

What’s it all about?

The Corporate and Reputational Risk team ensures Visa Europe has the right processes & methods in place to manage its different enterprise and reputational risks.

The Three Lines of Defense (3LoD) model adopted by Visa drives accountability for managing risk within the business while having a specialized Second Line of Defence (SLOD) risk management function that provides independent risk oversight. As a SLOD function the Corporate Risk team oversees Visa’s risk profile, provides challenge to the First Line business functions who are responsible to manage Visa’s risks, and supports oversight by Visa’s senior management, the board and the regulators.

The Operational Risk and Controls Monitoring team helps to identify, assess and prepare for any operational, compliance and data privacy risks that may interfere with Visa’s objectives and operations.

The Manager – Operational Risk & Controls Monitoring is a key role within in the Corporate Risk team, integral to the oversight of controls across the European Visa business.

The role is accountable for planning, performing and reporting on the SLOD risk assessments and controls monitoring across the Substantive Compliance Areas (SCAs), Data Privacy and other critical business processes (e.g. Operational Resilience).

The role entails close interaction with the VEL’s Compliance team, the Data Privacy Office (DPO), Risk Europe Leadership Team- RELT (e.g. Operational Resilience) and various SMEs across the business.

What we expect of you, day to day:
Perform the SLOD oversight through independent risk assessments and controls monitoring across Europe.

Develop and implement risk-based monitoring and compliance plans with robust reporting and tracking.

Engage and support the VEL businesses and functions (the FLOD) to manage risks and controls in place; Provide constructive challenge to ensure First Line of Defence (FLOD) risk management and controls monitoring is effectively embedded.

Support FLOD in the monitoring, management and enhancement of controls; This includes setting standards, driving management oversight and testing of controls by the FLOD.

Lead and provide constructive challenge to the VEL businesses and functions to ensure First Line of Defence (FLOD) risk management is effectively embedded.

Manage and embed the controls framework; This includes the Controls Standard and the guidelines on Controls Testing as well as Controls Monitoring and Management.

Provide advice and recommendations to Senior Management on risk controls and actions required to drive risk mitigation and strengthen risk management capabilities

Partner with the European Data Privacy Office and Compliance through assessment and guidance on the compliance requirements

Establish and produce management reporting related to controls monitoring (e.g. Risk Register reporting).

Support VEL’s partnership with the Global Center of Excellence on operational risk and controls monitoring

Produce management reporting related to operational risk management and controls monitoring (e.g. Risk Register reporting).

Support and provide oversight on the execution of the Risk Control Self Assessments (RCSA) program across key functions. Assess and collate RCSA results, review findings and reporting feedback to senior management.


What we’re after…

Bachelor’s Degree required, preferably in Finance, Accounting, Management Information Systems or Privacy/Data Protection related subject

Privacy, Risk, Compliance and/or Audit experience

Experience of performing control testing and risk assessments

Positive attitude, high level of integrity and intellectual curiosity

Excellent written and oral communication skills along

Strong risk and controls mindset

Proficient in Word, Excel and Powerpoint.

Fluent in English, strong communications, interpersonal and presentation skills

Cyber or privacy qualifications (e.g., CIPP, DMR CIPM, CIPT, CISSP) would be an advantage

Excellent analytical skills and attention to detail; comfortable in challenging the status quo, and undertaking analysis to better understand business issues and to propose solutions

Personal characteristics

o Provides effective constructive and business-aware challenge

o Consults, as appropriate, on key risk management initiatives

o Is regarded as an expert in their field and an agent for change

  • Proven ability to collaborate and influence successfully within a matrix organization.
  • Intellectual rigour and business acumen needed to make sound judgements and handle complex situations and information
  • A strong team player with the ability to organise and mobilise colleagues, and build and maintain effective partnerships across the organisation
  • A questioning mind that proactively looks for pragmatic and innovative approaches to issues
  • A results-orientated and highly-motivated person who functions well in a global, matrix organisation
  • Highly collaborative with strong interpersonal skills, including influencing and stakeholder management
  • Takes full ownership of assigned responsibilities, and driven to go beyond the minimum requirements; not a “check-the-box” mentality
  • The ability to coach and give effective development feedback to colleagues

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About the Company

Company: Visa –

Company Location:  Manager – Operational Risk & Controls Monitoring

Estimated Salary:

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