Operations – Fund Servicing Associate

Fund Accounting & Unit Trust Pricing is part of Securities Services and provides audited investment valuations, accounting and related reporting such as tax, compliance and performance to its clients, it is also responsible for the calculation and release of daily unit prices in conjunction with performance figures to clients & financial markets. Clients include large industry superannuation funds, investment management unit trusts based in Australia as well as other locations within Asia Pacific such as New Zealand.

Your responsibilities will include:
Client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically

Overall responsibility for compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs)) ensuring that all team members are familiar with these)

Be able to identify and lead change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency

Liaising with Client Service Managers and wider internal teams and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements

Liaise with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service

To escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times

Commit to continuous learning program to develop in the role and ensure training requirements are completed annually in a timely manner

To be successful you will need:
Minimum five years’ experience in Fund Operations & Unit Trust Pricing with tertiary qualifications in Administration/Management/Accounting

Strong systems and technical knowledge; HiPortfolio or InvestOne an advantage

Excellent working knowledge of financial markets and instruments, both domestic and international

Strong desire to learn new skillsets on digital toolkits for example Tableau, Alteryx etc

Degree level qualification in Accounting, Mathematics, Economics or similar discipline preferred

Completion of, or currently studying towards, a relevant post graduate qualification (e.g. CA, CPA, CFA or Masters of Applied Finance) highly regarded

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.