Operations – Fund Servicing Associate Job at JPMorgan Chase Bank, N.A. in Sydney NSW
Your responsibilities will include:
Client management and satisfaction, involving client query resolution, client meetings, review of SLAs, meeting all deliverables, reviewing client service requirements periodically
Overall responsibility for compliance with documentation requirements and implementation of procedures (including file preparation, archiving, client specific checklists, permanent files and Standard Operating Procedures (SOPs)) ensuring that all team members are familiar with these)
Be able to identify and lead change with system development and process improvements. Be able to identify and resolve “hotspots” and areas that are leading to potential “bottlenecks” with a view to improving efficiency
Liaising with Client Service Managers and wider internal teams and ensuring they are informed of all issues that may arise and status of all deliverables and staff movements
Liaise with upstream and downstream teams in regard to setting SLAs, resolving issues, and assist with training/ coaching and provide support to ensure that upstream processing/ operations teams provide a quality service
To escalate any production, client or staff related issue, concern or query promptly to the Senior Manager and to demonstrate risk awareness at all times
Commit to continuous learning program to develop in the role and ensure training requirements are completed annually in a timely manner
To be successful you will need:
Minimum five years’ experience in Fund Operations & Unit Trust Pricing with tertiary qualifications in Administration/Management/Accounting
Strong systems and technical knowledge; HiPortfolio or InvestOne an advantage
Excellent working knowledge of financial markets and instruments, both domestic and international
Strong desire to learn new skillsets on digital toolkits for example Tableau, Alteryx etc
Degree level qualification in Accounting, Mathematics, Economics or similar discipline preferred
Completion of, or currently studying towards, a relevant post graduate qualification (e.g. CA, CPA, CFA or Masters of Applied Finance) highly regarded
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About the Company
Company: JPMorgan Chase Bank, N.A.
Company Location: Sydney NSW