Patient Financial Customer Service Rep

Job Details

Job ID: 87414

Location: Spokane, WA

Entity: Rockwood Clinic

Category: Finance

Specialty: Not Applicable

Department: Pat Financial Experience INW

Employment Type: Full-Time Regular

Primary Shift: Day

Work Schedule: Day shift variable

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Position Summary:
The PFE Customer Service Representative, as the primary point of contact for patients, provides exceptional customer service in response to a high volume of incoming calls regarding account status in compliance with department policies/procedures, and the Fair Debt Collections Practices Act (FDCPA) and HIPAA regulations. The Representative researches and resolves difficult and/or complex billing issues or discrepancies that builds relationships, and increases overall trust and satisfaction in the patient’s financial experience.

This is an advanced level billing customer service position, working in a call center environment with limited supervision.

Minimum Requirements:
Three (3) years of health care billing or customer service experience required

OR

Eighteen (18) months of MHS Billing w/ significantly more progressive responsibilities and a high level of demonstrated customer service skills

Education/Licenses/Certifications:
AA degree preferred