Overview

Portfolio Manager Job at Tricon Residential – 4.7 in Jacksonville, FL

Overview:
We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day.

Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the U.S. Sun Belt.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.

Job Summary

The Portfolio Manager (PM) will be allocated a portfolio of homes and will be responsible for the performance of their entire portfolio including Leasing, Financial Performance, Maintenance, and Collections. PM’s will provide direction to their team including Assistant Portfolio Managers, Leasing Agents and Retention Specialist on a daily basis.

Responsibilities:
Management Objectives:

  • Understand the markets target metrics, goals, and overall portfolio performance in order to direct the team appropriately and drive results
  • Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
  • Ensure that all team members are properly trained and that they have the appropriate tools to succeed
  • Display exceptional knowledge of Tricon’s policies, processes, and initiatives
  • Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues
  • Collaborate with Acquisition Associates, Leasing, and Maintenance teams to establish market rents and scope of work on new acquisitions
  • Communicate promptly and effectively any company updates, financial results, and new objectives with team members
  • Scrub all appropriate daily/weekly/monthly reporting for accuracy and communicate any necessary changes to analysts and manager
  • Work collaboratively with Maintenance Manager to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
  • Audit SODA/scope documents for accurate resident chargebacks, and ensure that all deposit statements are submitted in a timely manner to remain in compliance with state laws
  • Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals

Communication/Character Objectives:

  • Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
  • Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
  • Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed

Qualifications:

  • Prior property management experience required
  • Ability to analyze multiple data sets and make sound business recommendations accordingly
  • Collaborative, team player
  • Ability to think critically and solve problems
  • Excellent time management skills
  • Adaptable to change and forward thinking
  • Excellent communication skills both written and verbal
  • Ability to work well using mobile office electronic tools and systems
  • Basic accounting and math skills, excellent analytical skills
  • Excellent Customer Service Skills required
  • Knowledge of Yardi preferred
  • Desire for continuous development

Requirements

  • BA/BS preferred or equivalent experience
  • Five to ten years’ residential management, single-family home preferred
  • Demonstrated attention to detail
  • Basic financial acumen

About the Company

Company: Tricon Residential – 4.7

Company Location:  Jacksonville, FL

Estimated Salary:

About Tricon Residential - 4.7