Overview

Relationship Account Manager (Fixed Term 10 months) Job at Visa – in Relationship Account Manager (Fixed Term 10 months)

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Account Manager will be responsible for merchant retention, revenue growth and relationship expansion. This role requires the post holder to consistently demonstrate a proactive selling approach towards a portfolio to deliver on customer retention and revenue targets.

The post holder is expected to be a role model for best in class account management practices and an exemplary frontline representative of the CyberSource business.

Principle Responsibilities

Build deep relationships with customers to develop partnerships in which the value added by CyberSource is demonstrable to the customer.

Proactively sell new services and product offerings to a defined portfolio of CyberSource’s customers; up and cross selling of added value services.

Retain, maintain and grow existing customer relationships aligned with revenue targets. Use sales methodology to identify the respective buying influences within the customer and develop engagement plans to expand the relationship. Continuously work with the customer and the Account Relationship Leader to define long-term eCommerce strategies and objectives.

Execute and manage account plans aligned with the Account Relationship Leader and the customer’s e-commerce strategy and deploy sales tools within a defined portfolio of accounts.

Proactively manage internal stakeholders to ensure customer interactions deliver value and execute against the objectives of the account plan and long-term customer retention strategies.

Responsible for ensuring a cohesive approach is visible to the customer, particularly in the case of important customer interactions such as QBR’s. Request regular feedback from customers.

Manage customer engagement plans across the CyberSource value chain, involving Account Relationship Leader and senior leadership in account activities as required.

Proactively collaborate with various departments and 3rd parties to develop solutions and resolve issues, ensuring all stakeholders maintain a customer first approach

Develop and demonstrate knowledge of CyberSource’s products and services which can be conveyed to the customer in a clear and concise manner.

Plan and manage client business reviews in line with defined timeframes and recurrence with clear outcomes and next actions. Manage customer interactions to ensure the customer experience is seamless and the interaction delivers value

Ensure accuracy of the CRM system to ensure account information is readily available to stakeholders and ensure data is accurate to maximise forecasting accuracy

Build and maintain relationships with colleagues to drive a collaboration culture

Role model positive and collaborative behaviours within the Account Management team, encouraging and supporting a team culture which is accountable and puts the customer first

Qualifications

Demonstrated account management experience with customers within the payments industry.

Demonstrated experience of applying sales methodology to identify where CyberSource can add value

Demonstrated experience of working with multiple internal teams and a proven track record of being able to deliver added value to the customer through a cohesive approach

Proven capabilities in designing, implementing and steering growth plans across a portfolio of customers

Strong track record of using a CRM system, preferably Salesforce, to ensure account plans are visible to a broad range of stakeholders

Proven track record/evidence of ability to build sustained value-add relationships

Experience of working across complex matrix organisations

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

About the Company

Company: Visa –

Company Location:  Relationship Account Manager (Fixed Term 10 months)

Estimated Salary:

About Visa -