Relationship Banker 2 Job at Premier Bank – 3.6 in Youngstown, OH
Position Title: Relationship Banker II
Position Reports to: Branch Manager
Position Supervises: Opportunity to supervise Customer Service Manager
A Relationship Banker will delivers exceptional customer experience while proactively providing solutions, building relationships, and helping consumer and small business customers achieve their financial goals. The Relationship Banker also provides customer, sales, service and operational support to branch colleagues and partners.
Duties and Responsibilities:
Acquire and deepen the branch customer base through a variety of proactive sales and service activities.
Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.
Manage the customer experience by identifying opportunities to improve the customer’s financial wellbeing
Consistently execute activities and behaviors to exceed established branch expectations.
Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners, operating a cash drawer when necessary and leading branch operations activities.
Establish close working relationships with business partners (Mortgage, Small Business, Commercial, Investment, etc.), referring customers when appropriate to provide financial solutions
Help to resolve customer concerns and escalating issues as needed
Perform lobby engagement activities to connect with customers and determine solutions to meet their needs
Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
Consistently meet/exceed customer experience and individual/team production goals
Leading, understanding and assisting in completing daily, monthly and annual branch procedures related to compliance, audit, and support in training new and existing team members.
Other duties as assigned.
Education, Certification, License and Experience:
Bachelor’s degree OR equivalent combination of education and experience.
Two years of experience interacting with people, demonstrated through work, military, or education
Proven track record of exceptional sales achievement
Skills and Knowledge:
Desire and ability to eventually lead own team
Self-motivated with a high level of initiative and accountability
Acumen in sales, customer service, relationship management and/or banking
Excellent interpersonal, communication and organizational skills.
Ability to meet or exceed performance objectives
Experience fostering and developing strong relationship
Ability to interact with integrity and professionalism with customers and team members
Knowledge of CSR policies and procedures including various federal regulations
Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.
Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Right to Financial Privacy, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position
This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.
Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.
The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time.
About the Company
Company: Premier Bank – 3.6
Company Location: Youngstown, OH