Overview

Retail Banker Associate Job at First Federal Savings Bank – 4.0 in Evansville, IN

First Federal Savings Bank is looking to hire a Retail Banker Associate to work in Evansville IN. First Federal was established on Evansville, Indiana’s Westside in 1904 and is a community bank currently serving the residents of Southwest Indiana with seven branch offices located throughout Posey, Vanderburgh, and Warrick Counties. Two Home Building Savings Bank branches, which are located in Daviess and Pike County respectively, are also owned by First Federal.

Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, 11 paid Holidays, 401k, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees can choose to enroll in Dental, Vision and Supplemental Insurance, and are eligible for earned PTO and participation in clinic healthcare services. *certain restrictions apply.

Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.

DEPARTMENT: Retail Banking REPORTS TO: Banking Center Manager SUPERVISES: N/A

LOCATION: Evansville Region; Incumbent may be assigned and re-located to a branch within the Evansville Region as staffing and business initiatives dictate.

FSLA/STATUS: Non-Exempt/Full-Time

Work Schedule: Monday thru Thursday: Schedule varies between 8:00 am – 5:45 pm. Friday hours until 6:30 p.m. Rotation of Saturday hours of 8:30 a.m. -12:30p.m. are a requirement. Over-time may be required if business and staffing needs dictate.

SUMMARY: Responsible for the opening of Retail accounts, the development of new Retail and Commercial relationships, and performing customer service functions while delivering optimum customer satisfaction. Always promotes the bank’s products and services to internal and external customers. Will recognize and act on selling and referral opportunities that benefit the customer and the bank. Motivated to meet a monthly production goal, while also working on a personal development plan as assigned by the Retail Sales Trainer, by working with a team of knowledgeable professionals. Consistent in retail compliance, branch security, audits, employee engagement, bank products, referrals, and sales promotion. This position can act as a back up to the Banking Center Manager, if they are out of the office, for a limited period. Will perform all related BSA functions.

MAJOR DUTIES & RESPONSIBILITIES:
Organizes work tasks and resources to effectively accomplish company and/or branch goals

Proactively prospects for new retail and commercial business

Opens new accounts and closes accounts (when appropriate)

Accountable for following Standard Operating Procedures (SOPs)

Stays abreast of any changes on Policy and Procedures and/or Standard Operating Procedures (SOPs)

Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation CC, and Regulation E. Responsible

Thoroughly understands and backs up duties of the Lead Teller and Teller line as needed

Knowledgeable of and compliant with established procedures relating to Deposit, Consumer and Retail Compliance

Knowledgeable of branch security protocol. Trains branch staff and ensures consistent compliance with Policy and Procedures

Maintains a level of trust and responsibility by keeping all customer business confidential

Maintains a level of trust and responsibility by keeping all employee performance related issues confidential and shared only with the Branch Manager, Retail Market Manager, and Human Resources

Effectively and promptly manages conflict in an appropriate manner while keeping Management informed

Provides a complete range of customer services at the financial institution, including promoting and opening retail accounts, explaining available financial institution products and services, ensuring appropriate customer information is gathered and maintained for account and institutional compliance

Understands necessary laws, regulations, and reporting requirements in establishing retirement accounts

Makes necessary decisions using good judgement in a timely manner without avoidance

Promotes and cross-sells bank products and services to meet the production goals set by Management

Maintain Operational excellence and ensure all security controls are being followed at the branch

Coaches a team on how to promote and cross-sell bank products and services to help meet the required number of referrals

Demonstrates the ability to adapt behavior as necessary and overcome obstacles to achieve expected results

Supports the Banking Center Manager

ADA REQUIREMENTS: Work is performed in a professional office environment. Role routinely uses standard office equipment such as computers, phones, copiers, scanners, printers, filing cabinets, and fax machines. Sitting for long periods of time; May be required to lift items weighing up to 25-lbs. Would require the ability to lift files, open filing cabinets and bend or stand as necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: First Federal Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed. Employee may be moved for business purposes to sustain business and staffing demands.

Qualifications

EDUCATION & EXPERIENCE:
High school diploma or equivalent

Minimum of two years’ experience over-seeing and directing teller line and vault functions

Demonstrated capability of actively cross-selling, increasing new households and growing deposits

Minimum of 2 years’ experience in the teller function with a thorough knowledge of all teller functions

Previous Deposit Operations experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES:
Teller and vault functions

Strong leadership abilities

Deposit compliance

Motivate and engage others

Strong organizational skills and ability to multi-task

Effective interpersonal and communication skills

Understanding of financial products and services

Work in a team environment and manage in a positive manner with direct reports, peers, business partners, and management

Sales experience, particularly in cross-marketing products and services

About the Company

Company: First Federal Savings Bank – 4.0

Company Location:  Evansville, IN

Estimated Salary:

About First Federal Savings Bank - 4.0