Supervisor, Real Estate Lending Risk Management (Program Management) Job at Navy Federal Credit Union – 3.9 in Vienna, VA


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What’s Important to You Is Important to Us

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.

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Basic Purpose

To supervise the activities of REL Risk Management functions to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines. Support REL Risk Management to ensure processes and procedures are consistent and in alignment with department/organizational objectives. Adjust work assignments and manage work volume fluctuations to ensure overall effectiveness of risk management programs, risk analytics and business operations. Record, track, and monitor documentation issues and productivity. Provide leadership and guidance on staff training of procedures.


  • Supervise the day-to-day activities of REL Risk Management functions to ensure timeliness and accuracy of the work performed and adherence to applicable federal, mortgage lending, and Navy Federal Credit Union regulations and guidelines
  • Identify and implement tools, methods, and programs to identify and mitigate operational and regulatory REL risks to improve risk exposure
  • Oversee completion of monthly reports and files presented to management; respond promptly to inquiries from senior management
  • Monitor work volume and multiple risk management work queues; adjust work assignments to meet work volume fluctuations and regulatory deadlines
  • Assist management to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve REL risk
  • Serve as point of contact for Risk Management Specialists to resolve escalated questions from members, staff, and management
  • Monitor work volume and schedule adherence using workforce management systems/tools to identify gaps and meet production objectives, address staffing issues
  • Stay abreast of mortgage risk industry changes to include rules and regulations, best practices, and trends; communicate changes to staff as appropriate
  • Establish and monitor qualitative and quantitative measures to meet mortgage risk and fraud goals to align with business strategy
  • Analyze and compile statistical reports weekly, monthly, annually for Management
  • Partner with staff, senior management, and other business units and functions to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions
  • Assist with establishing Risk and Control Self-Assessments (RCSAs), Controls Testing to evaluate control effectiveness and identify control failures to minimize risk exposures.
  • Provide administrative support for projects and initiatives related to risk management, and/or fraud detection/ prevention
  • Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
  • Supervise the identification and remediation of control deficiencies, develop solutions to strengthen controls, and oversee corrective actions to aid management decisions
  • Stay abreast of regulatory compliance standards, new and developing risk trends and best practices
  • Provide feedback to ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations, and values
  • Ensure risk control recommendations/solutions to support optimal internal/external exam/audit preparedness
  • Contribute to a culture of collaboration by actively working across business lines and sharing knowledge
  • Perform supervisory/managerial responsibilities:
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct, and review performance appraisals
  • Develop, mentor and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Perform other duties as assigned

Qualifications and Education Requirements:

  • Bachelor’s Degree in a related field or the equivalent combination of education, training, and/or experience
  • Advanced knowledge of operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives
  • Advanced risk assessment methodology and systems skills
  • Experience leading and managing an analytics and risk operation team, preferably in a large financial institution, including operational and regulatory risk controls
  • Experience in managing audits working with internal audit and external examiners
  • Demonstrated leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment
  • Significant experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants
  • Experience in managing risk and/or compliance related activities in financial services or other relevant industry
  • Effective organizational, planning and time management skills
  • Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems
  • Advanced analytical/quantitative, reconciliation and deductive reasoning skills
  • Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact
  • Significant experience working with cross-functional teams and leading projects
  • Effective verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management
  • Advanced word processing and spreadsheet software skills

Desired Qualifications and Education Requirements:

  • Risk Management or Regulatory Compliance Certification such as ICBBR, FRM, or NCCO
  • Working knowledge of NCUA and FFIEC regulations, COSO, and other risk frameworks a plus
  • Knowledge of Navy Federal’s functions, philosophy, products, and services
  • Manage administration of planning, budget, training, communications, and business continuity for the Real Estate Lending Risk Management division, and oversee timely reporting to executive leadership
  • Manage logistics for training needs and certifications for division
  • Assist Real Estate Lending Risk Management in developing department policies and processes to optimize resources
  • Ensure status of projects affecting Real Estate Risk Management processes and strategies align with Real Estate Lending business initiatives and objectives

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Pay Range: $80,800 – $139,400

Hours: Monday – Friday; 8:00AM – 4:30PM

Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526

820 Follin Ln. Vienna, Virginia 22180

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

About the Company

Company: Navy Federal Credit Union – 3.9

Company Location:  Vienna, VA

Estimated Salary:

About Navy Federal Credit Union - 3.9