Team Leader – Reis Motorsport Insurance – Specialist Vehicle Team

Overview:
To manage and develop the Specialist Vehicle department and meet customer service and sales SLAs that achieve business plan objectives and financial targets. Ensure that an organised, efficient and effective service is provided to meet the expectations and technical standards of internal and external stakeholders. Keep the team motivated and performing well. The role would also require at times to supplement the sales staff and answer calls providing quotations/renewal uptake or amendments when especially busy or covering staff leave

Responsibilities:
Manage, lead and develop a Sales team including a willingness to help and cover phones or staff roles as needed

Achieving challenging team targets and goals

Assess and make suggestions for improvement on existing departmental processes

Manage the delivery of SLA and FCA requirements ensuring operational targets and customer standards are met through effective management of the team

Understand the commercial and financial impact of individual and team performance

Understand team and individual productivity, setting targets to deliver KPI through Performance Management

Manage and embed departmental protocols and guidelines to ensure client service standards are adhered to

Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image

Develop and maintain a competent level of technical, product and system knowledge to support the team

Drive employee motivation by demonstrating role model behaviour

Measure, analyse and report on team and individual productivity, current working practices and KPI’s

Be proactive in identifying operational issues and proposing solutions/changes that will positively address

Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised

Implement structured coaching, training and development activities for staff and team leaders, reviewing the effectiveness of these

Develop a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs

Demonstrate good customer service skills in all dealings whilst continually promoting BDML vision, values and culture

Commit to own personal development.

Provide support, mentoring and guidance to others as required

Manage and embed HR processes

Undertake any other associated projects/team as required by the business

To undertake other reasonable responsibilities and projects as instructed by their line manager.

Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

Oversee Audit data, provide feedback and arrange training where required

Qualifications:
Qualifications

The ability to demonstrate strong leadership skills within a challenging results-orientated environment.

Experience of achieving targets and goals.

Experience of working in a customer orientated environment.

Ability to develop and motivate others in a changing environment.

Excellent communication skills.

Ability to analyse and process data

Works on own initiative.

Strong analytical and decision making abilities

A knowledge of Motorsport would be an advantage

A hands on approach would be required at times to ensure calls are answered