Trilingual Personal Banker, English, Cantonese and Mandarin Job at HSBC – in Toronto, ON
Opening up a world of opportunity.
We’re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
In this role, you will act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
The Personal Banker will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments.
We’re looking for people with personality, drive and ambition to join our teams.
Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner.
Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs
Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice
Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey.
Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins.
A passion for continuously delivering a superior customer experience
Pride yourself on consistently delivering a personalised, friendly & efficient service at all times
Demonstrate effective communication skills, which will enable you to build strong professional rapport
Be able to demonstrate your ability to understand a customer’s requirements through effective fact finding
Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning
Fluency in English, Cantonese and Mandarin is a requirement
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
If this is not the ideal role for you, we invite you to sign up to our talent community so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future.
We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Dianne Calma, our Diversity Recruitment Relationship Manager at [email protected] for support during the selection process.
About the Company
Company: HSBC –
Company Location: Toronto, ON